Not only is Transcend delivering world-class customer service during the install process, but we continue that same trend throughout product and market support.
Transcend’s support organization consists of the industries best technical resources. We have this down to a science and our customers are able to relax and feel confident they are in good hands with minimal hassle and a committed level of service. You won’t be in the dark on your support issues. We will keep you posted on status and estimated time of resolution.
Transcend offers first year warranty service and on-going maintenance packages that allow our customers the flexibility to choose from a hands-on or hands-off approach. We can literally take care of everything including product upgrades and minor releases. For the more technical audience, you can save money and choose to take on more of the support in-house. A Transcend Account Executive will work with our customers to determine which package is right for each circumstance.
“Upgrading to a new system can be a stressful project and the people at Transcend made it as smooth as possible. They listened to what we needed as a business and followed through on what was promised.”
—Jane Petron, President of Finance
