Technology plays a critical role in allowing businesses to address important business concerns — like controlling and reducing costs, supporting end-users and providing improved features and functionality that meet today’s business demands.
At Transcend Communications we believe in providing solutions! Therefore, we bring a unique approach to our sales process by starting out with an evaluation of your business needs. We believe it’s critical to understand your business before making a technology recommendation. Our tenured Account Representatives perform a detailed analysis of your operation and as an end result produce a Snapshot of how best to address your business needs. The Snapshot encompasses focus group meetings in your call center talking with supervisors, agents and listening to live transactions in your workgroups. Additionally, we will look at your current call flows, transaction types, end user requirements, WAN traffic and telephony infrastructure.
The outcome of the Snapshot is a detailed document that outlines your
- Executive Overview
- Current Situation
- Improvement Opportunities (Technical and Process)
- Priorities Document
- Return on Investment
- Solution Description
- Associated Costs
- Statement of Work
The result of the Snapshot is not just a proposal for new and improved technology, it is the template from which you can improve your business and increase overall customer satisfaction.
“We are excited about our new ShoreTel IP telephone solution from Transcend. We feel it is making us a better business.”
—Barry Todd, Partner, Haigh Todd and Associates
